Question 1

When can I get an appointment?

Accepted Answer

We aim to book you in within the week depending on therapist availability.

Both telehealth and mobile appointments require filling out the online form and our team will endeavour to get back to you within 24 hours regarding confirmation. .

Question 2

Do I need a referral?

Accepted Answer

No referral required. However, an EPC plan is required for any medicare rebates.

Question 3

What does a telehealth session involve?

Accepted Answer

Discussion regarding your condition
Assessment and examination
Diagnosis of condition and helping you establish goals
Exercise prescription for treatment
Self-management advice
Follow up plan

Question 4

What does a mobile physiotherapy session involve?

Accepted Answer

Same as above but we also utilise other adjunctive passive therapies depending on the condition and treatment plan. "Passive" meaning you as the patient do not require active participation and treatments may include but not limited to massage, joint mobilisations, dry needling etc.

Our model of care strongly encourages "active" therapies where we empower you for your recovery. Studies and experience has demonstrated favourable LONG-TERM outcomes with active therapies without building reliance on the therapists.

Question 5

How many sessions would I need?

Accepted Answer

Typically discussed in treatment based on your condition however we recommend allowing up 4-6 weeks before re-evaluation of goals.

Question 6

Do I need any equipment?

Accepted Answer

No equipment required, we come prepared with all necessary tools. Just make sure for telehealth you have a reliable internet connection and a smart device (computer or phone) with a working camera.

Question 7

What do I need to wear?

Accepted Answer

To ensure optimal comfort during sessions, we recommend wearing comfortable and unrestrictive clothing or exercise apparel during your session.

Question 8

How do I claim from medicare or health insurance?

Accepted Answer

Upon payment, a rebate-able receipt would be provided for submission to your health fund.

FAQ